Working with a real professional in the travel industry is easier said than done. Look at this video for example...we know these guys, and they put up a good face. BUT...they have no "travel chops" as we say in the industry.
If you're looking for a real professional travel agent in New York, read the reviews. Heavily reviewed businesses aren't 'paying' for those reviews most times. It means they really do what they say after saying what they do.
If you're looking for a list of positive reviews, check these sites:
Remember, good reviews are like gold...they're a valuable commodity that is always worth having!